Soulaya™️ Privacy Policy

Welcome to Soulaya ™️, your online store for women's clothing and accessories.

By accessing our site or making a purchase, you unconditionally accept these General Terms and Conditions of Use and Sale (hereinafter the "Terms").

🌸 1. Our mission


Soulaya ™️ is committed to offering modern, stylish and accessible clothing and accessories, designed to enhance every woman.

We strive to guarantee a simple, secure and enjoyable shopping experience.

💻 2. Using the site



  • Access is reserved for adults who are legally competent.
  • Creating a customer account is optional but allows for better order tracking.
  • You agree to use our site in a legal and respectful manner.


🛒 3. Orders and payments



  • All orders constitute a firm offer to purchase.
  • A confirmation email will be sent to you after payment has been validated.
  • Accepted payment methods: bank cards, PayPal and other solutions displayed during payment.
  • Soulaya™️ reserves the right to cancel an order in case of suspected fraud or non-payment.


🚚 4. Delivery



  • Orders are prepared within 48 to 72 working hours after payment.
  • Average delivery times:
    • France 🇫🇷: 7 to 14 business days
    • Germany 🇩🇪: 7 to 14 business days
    • Switzerland 🇨🇭: 7 to 14 business days (any customs fees are the responsibility of the customer)

  • Free delivery on orders over €30.
  • A tracking number is sent by email as soon as the item is shipped.

🔄 5. Returns and refunds



  • You have 14 days after receipt to return an item.
  • Condition: new product, unworn, unwashed, tags intact.
  • Return shipping costs are the responsibility of the customer (except in the case of an error by Soulaya™️).
  • Refunds will be issued within 5 to 10 business days to the original payment method.


🙋‍♀️ 6. Customer Obligations



  • Provide accurate information when ordering.
  • Check the delivery address provided.
  • Respect the return deadlines and conditions.



⚖️ 7. Responsibilities and limitations



  • Soulaya™️ is not responsible for delays related to carriers or customs.
  • The site may be temporarily unavailable for maintenance.
  • In the event of force majeure (catastrophe, strike, health crisis), Soulaya™️ cannot be held liable.


🔒 8. Intellectual Property



All site content (texts, photos, logos, Soulaya™️ trademark) is protected.

Any reproduction without authorization is strictly prohibited.


🛡️ 9. Data Protection



  • The data collected is used solely for order processing.
  • In accordance with the GDPR, you have the right to access, modify and delete.
  • Payment data is secure and never stored by Soulaya™️.


✏️ 10. Modification of conditions



Soulaya ™️ may update these terms and conditions at any time.

The version in effect is the one published on the website on the date of your order.

⚖️ 11. Applicable Law



These terms and conditions are governed by English law.

In the event of a dispute, the competent courts will be those of London (United Kingdom).

📩 12. Contact


Soulaya™️ – Customer Service

📍 128 City Road, London, ENG, EC1V 2NX, GB

📧 serviceclient.services12@gmail.com


✨ Thank you for your trust 💕. At Soulaya™️, every order is a promise of style, quality and satisfaction.