Shipping Policy – ​​Soulaya™️

At Soulaya ™️, every order is prepared with care 💕.

We guarantee fast shipping, reliable tracking and clear terms for France, Germany and Switzerland.


⏱️ Order preparation and shipping


  • Preparation time: your orders are processed and shipped within 48 to 72 business hours after payment confirmation.
  • Notification: As soon as your order is shipped, you will receive a confirmation email with your tracking number.

🌍 Delivery Zones

We currently deliver to:

  • Metropolitan France 🇫🇷
  • Germany 🇩🇪
  • Switzerland 🇨🇭

📦 Estimated delivery times (excluding preparation)


  • France 🇫🇷: 3 to 7 business days
  • Germany 🇩🇪: 4 to 8 business days
  • Switzerland 🇨🇭: 5 to 10 business days (customs fees may apply)


👉 Total time = preparation (48–72h) + transport depending on the destination.

💰 Delivery fees

  • Delivery costs are calculated automatically during the ordering process, based on the country and method chosen.
  • Free delivery: standard delivery is free for orders over €30 ✨ (France, Germany and Switzerland).


🔎 Order tracking


Each order is shipped with a tracking number that you will receive by email, allowing you to track your package in real time.

❓ FAQ – Your Frequently Asked Questions

1. When will my order be shipped?

Within 48 to 72 working hours after payment confirmation.


2. What are the delivery times?


  • France: 7 to 14 business days
  • Germany: 5 to 14 business days
  • Switzerland: 5 to 14 business days


3. How can I track my package?

Thanks to the tracking number sent by email as soon as the shipment is made.


4. Are there any customs fees for Switzerland?

Yes, customs fees or local taxes may apply and are the responsibility of the customer.

5. Is delivery free?

Yes 🌸 standard delivery is free for orders over €30.

✨ With Soulaya™️, your orders travel quickly and safely, right to your door.