General Terms and Conditions of Use and Sale – Soulaya™️

Welcome to My Shop! The terms “we,” “us,” and “our” refer to My Shop. My Shop operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the “Services”). My Shop is a Shopify-powered store, which enables us to provide the Services to you.

The General Terms of Use below, together with all related policies (the "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or this Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you give us your consent to allow any minor dependents of yours to use the Services on devices that you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores, or to purchase any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is correct, current, and complete, and that you have all the necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all account activity. You are not authorized to transfer, sell, assign, or give away your account to any other person.

SECTION 2 – OUR PRODUCTS
We have strived to provide an accurate representation of our products and services in our online stores. However, please note that the colors or appearance of products may differ from how they appear on your screen due to the type of device you use to access the store, your device settings, and configuration.
We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or be the same as described or rendered in our online stores.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. My Shop reserves the right to accept or decline your order for any reason, at its sole discretion. Your order is not accepted until My Shop has confirmed its acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as My Shop may not be able to accommodate cancellation requests after an order has been accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was placed.
Your purchases can only be returned or exchanged in accordance with our Refund Policy [LINK].
You declare and warrant that your purchases are for your personal or domestic use and not for commercial resale or export.

SECTION 4 – PRICE AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be indicated in your order confirmation email. Unless otherwise stated, prices shown do not include taxes, shipping and handling fees, customs duties, or import fees.
The prices displayed in our online stores may differ from the prices offered in physical stores or in online stores or other stores operated by third parties. We may, from time to time, offer promotions on the Services that may affect prices and are governed by separate Terms and Conditions. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use this credit card for the purchase, (iii) the amounts charged by you will be honored by your credit card institution, and (iv) you will pay the amounts charged by you at the prices displayed, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping and delivery delays. All shipping times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control. Once we transfer the products to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, trade names, text, displays, images, graphics, product reviews, videos and audio, and their design, selection and arrangement, are owned by My Shop, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms authorize you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting any license or other rights to you under any patent, trademark, copyright, or other intellectual property of My Shop, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by My Shop.
The names, logos, product and service names, designs, and slogans of My Store are trademarks of My Store or its affiliates or licensors. You may not use these trademarks without the prior written consent of My Store. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS
You may have access to client tools offered by third parties as part of the Services, which we do not monitor and over which we have no control or influence.
You acknowledge and agree that we provide access to these tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We disclaim all liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which the tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). These new features will also be considered part of the Services and will be subject to these Terms of Service.

SECTION 8 – LINKS TO THIRD PARTIES
The Services may contain documents and hyperlinks to websites provided or operated by third parties (including any integrated third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party documents or websites you choose to access. If you decide to leave the Services to access such documents or third-party websites, you do so at your own risk.
We are not responsible for any harm or damage related to your access to third-party websites, or your purchase or use of products, services, resources, or content on third-party websites. Please carefully review the third party's policies and practices and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE TO THE MERCHANT: This section precisely describes the relationship between Shopify and your store and should not be deleted or modified].
My Store is powered by Shopify, which allows us to provide you with the Services. However, all sales and purchases you make in our Store are made directly with My Store. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and My Store, including any harm, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising out of or relating to your purchases and transactions with My Store.

SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here . By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, in order to provide you with services. See our Privacy Policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 – LESSONS LEARNED
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, opinions, proposals, packages, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, and royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial purposes. For example, we may use the rights granted by this license to operate, provide, evaluate, enhance, improve, and promote the Services, and to fulfill our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentive received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We have no obligation (1) to maintain the confidentiality of your Feedback; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but are not obligated to, monitor, modify, or remove Feedback that we deem, in our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not infringe any third-party rights, including copyright, trademark, privacy, publicity, or any other personal or proprietary rights. You also agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene material, nor any computer viruses or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate anyone other than yourself, or otherwise mislead us or any third party as to the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We assume no liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on or within the Services may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES
You may only access and use the Services for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or national regulation, rule, law, or local ordinance; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or injure any of our employees or any other person; (e) to transmit false or misleading information; (f) to knowingly send, receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to transmit or arrange for the transmission of any advertising or promotional material, including any "junk mail," "chain letters," "spam," or similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that we believe may harm My Store, Shopify, or users of the Services, or expose them to liability.
Furthermore, you agree not to (a) upload or transmit any viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) send spam, phishing, pharm, pretext, robot, harvester, or scraping materials; or (e) interfere with or circumvent the security features of the Services or any associated website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we believe you have violated any part of these Terms.

SECTION 14 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion, at any time and without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply after any termination: Intellectual Property, Feedback, Termination, Warranties Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision which, by its nature, should survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is provided for general information purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on this information is strictly at your own risk. We disclaim all liability arising from any reliance you, any other visitor to the Services, or any other person aware of its content may place on such content.
UNLESS EXPRESSLY STATED BY My Shop, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 – LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL My Shop, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOST DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED ON CONTRACT, A TORT LIABILITY (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE USE OF THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR MADE AVAILABLE THROUGH THE SERVICES, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITY.

SECTION 17 – COMPENSATION
You agree to indemnify, defend and hold harmless My Store, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from and against any and all losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any compensable claim, it being understood that a failure to notify you promptly will not release you from your obligations unless you suffer significant harm. We may control the defense and settlement of such a claim at your expense, including the selection of counsel, but we will not settle a claim requiring non-monetary obligations from you without your consent (which must not be unreasonably withheld). You will cooperate in the defense of compensable claims, including by providing relevant documentation.

SECTION 18 – SEPARATION
If any provision of these Terms of Service is deemed illegal, void, or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed deleted from these Terms of Service, without affecting the validity and enforceability of any other remaining provisions.

SECTION 19 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any operating policies or rules posted by us on this site or relating to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the party that drafted them.

SECTION 20 – ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 21 – APPLICABLE LAW
These Terms of Service and any separate agreement whereby we provide you with Services shall be governed by and construed in accordance with the federal, state, or territorial courts in the jurisdiction where My Shop is headquartered. You and My Shop agree to the venue and personal jurisdiction of such courts.

SECTION 22 – TITLES
The headings used in this agreement are for convenience only and do not limit or affect these Terms.

SECTION 23 – CHANGES TO THE TERMS OF SERVICE
You can always view the most recent version of the Terms of Service on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will become effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION
Questions relating to the Terms of Service should be sent to us at serviceclient.services12@gmail.com.
Our contact details are displayed below:
[INSERT TRADE NAME]
customerservice.services12@gmail.com
[INSERT COMPANY ADDRESS]
[INSERT COMPANY PHONE NUMBER]
[INSERT COMPANY REGISTRATION NUMBER]
[INSERT VAT NUMBER]

📑 General Terms and Conditions of Use and Sale – Soulaya™️

Last updated: September 27, 2025

Welcome to Soulaya™️, a women's clothing and accessories brand designed to enhance every woman 🌸.

By accessing our site and placing an order, you unconditionally accept these General Terms and Conditions of Use and Sale (GTC).


🌸1. Soulaya™️'s Mission and Vision

At Soulaya ™️, our mission is to offer modern, stylish and accessible clothing and accessories, designed to reveal the beauty and confidence of every woman.

We are committed to providing a simple, secure and enjoyable online shopping experience.

💻 2. Using the site

  • Access to our site is open to all adults who are legally competent.
  • Creating a customer account is optional but allows for personalized order tracking.
  • You agree to use the site in accordance with applicable laws and not to interfere with its proper functioning.


🛒 3. Orders and payments


  • Any order placed on our site constitutes a firm offer to purchase.
  • Orders are confirmed by email once payment has been validated.
  • Accepted payment methods: bank cards, PayPal, and other methods indicated during order confirmation.
  • Soulaya™️ reserves the right to cancel an order in case of suspected fraud or non-payment.


🚚 4. Shipping and Delivery


  • Preparation : Orders are processed and shipped within 48 to 72 business hours after payment.
  • Average delivery times:
    • France 🇫🇷: 7 to 14 business days
    • Germany 🇩🇪: 7 to 14 business days
    • Switzerland 🇨🇭: 7 to 14 working days (any customs fees to be borne by the customer).

  • Delivery charges: calculated automatically at checkout. Standard delivery is free for orders over €30.
  • A tracking number is sent by email as soon as the shipment is dispatched.


🔄 5. Return and Refund Policy

  • You have 14 days from receipt to make a return.
  • Items must be new, unworn, unwashed, with tags intact.
  • Return shipping costs are the responsibility of the customer (except in the case of an error by Soulaya™️).
  • The refund will be issued to the original payment method within 5 to 10 business days after the return has been validated.

🙋‍♀️ 6. Customer Responsibilities

  • Provide accurate and complete information when placing your order.
  • Respect payment deadlines and return conditions.
  • Please verify the accuracy of the delivery address. Soulaya™️ cannot be held responsible for any errors attributable to the customer.

⚖️ 7. Limitations of Liability


  • Soulaya ™️ is not responsible for delays or errors related to carriers.
  • Access to the site may be temporarily interrupted for maintenance or updates.
  • In the event of force majeure (strike, disaster, health crisis, etc.), Soulaya™️ cannot be held liable.

🔒 8. Intellectual Property

  • All content on this site (texts, photos, logos, Soulaya™️ brand) is protected by intellectual property law.
  • Any reproduction, distribution or use without written permission is strictly prohibited.


🛡️ 9. Privacy and Data Protection


  • The personal data collected (name, address, email, payment) is used solely for order processing and communication with customers.
  • In accordance with the GDPR, each customer has the right to access, rectify and delete her data.
  • Payment data is processed securely and is not stored by Soulaya™️.


✏️ 10. Modification of conditions


Soulaya ™️ reserves the right to modify these conditions at any time.

The new versions will come into effect as soon as they are published on the website.


📩 11. Contact


For any questions or requests, our customer service is at your disposal:


  • Contact form available on our website


✨ Thank you for your trust 💕.

With Soulaya ™️, we make every shopping experience a unique and enjoyable moment.